Your Frequently Asked Questions Answered

We know how much Kiwis love playing our online casino games. If anything interrupts your gaming, you’ll want to sort it out as quickly as possible so you can get back to having fun and winning big. With that in mind, we’ve answered all of your Frequently Asked Questions right here.

When Was Spin Casino Established?

We’re still a pretty new site, having only gone live in 2017. However, we’ve already established ourselves as an industry leader. Read more about us, and you’ll soon see that our simple aim is to deliver some of the best online casino experiences in New Zealand.

How Do I Know Spin Casino is Safe and Fair?

Excellent question! As you know, it’s important that you can trust the safety and fairness of any online casino that you use. Knowing that proper standards are in place allows you to keep your focus on your games, so you can win bigger and enjoy yourself more.

We are fully committed to maintaining rigorous international stipulations, and are regularly checked by the Kahnawake Gaming Commission and eCOGRA to make sure that we are doing this properly.

The fact that they have given us their coveted licence and endorsements is more than enough proof that you can completely trust our measures of fairness and safety, and our Random Number Generator. 

What Are the Payout Rates?

In some games, our Return to Player percentages climb higher than 99%. Overall, the average across all our titles is a very healthy 97%.

Can I Play on My Mobile Device?

All the games at our casino are optimally compatible with smartphones and tablets as well as with desktops. You can enjoy them on any device and operating system, including Android, iOS and Windows options. Access the same account across all platforms as you move through your daily routine, for gaming that truly fits in with your busy lifestyle.

How Many Games are Available?

We’ve got more than 450 games lined up for you! They are divided into several easily navigable categories: 3-reel pokies, 5-reel pokies, Roulette, Blackjack, Baccarat, Video Poker, Jackpots, Other Games, Recently Played and New. Find what you want, and see what other players are choosing.

How Do I Sign Up with Spin Casino?

We’ve made it as simple as possible to register with us, and start enjoying top-quality entertainment. You just need to select the “Register” box on the top of the screen, and follow the easy prompts to create your player account. After that, you can make your first deposit and claim your Welcome Bonus.

Will the Welcome Bonus Ever Change?

We aim to keep player experiences fresh and new, so we do change the Welcome Bonuses that are on offer from time to time. Don’t worry though; what they all have in common is that they are very generous and rewarding to you.

What Other Bonuses Can I Expect?

Long after you’ve finished your Welcome Bonus, we’ll be helping you to fatten your player account with regular promotions. These are also subject to change, and could be based on anything from the time of day you play to betting on a specific pokies release. Check what promotions we’ve got on offer whenever you log in, to make sure you don’t miss out on anything.

Does Spin Casino Have a Loyalty Club?

We certainly do! From the moment you start playing at our establishment, every real-money wager that you place will be rewarded with Loyalty Points. As you accumulate more of these, you will rise up the 6 levels of our Loyalty Scheme. Start at Blue and then move on to Silver, Gold, Platinum, Black and Privé tiers.

Why is the Loyalty Club Beneficial?

The points that you build up can be exchanged for playing credits when you have collected enough of them. This allows you to play longer, bet bigger and win more. Higher Loyalty Club status also entitles you to better bonuses, exclusive offers and other perks. Essentially, the more time you spend on our site, the more we will make it worth your while.

What is a source of wealth request?

Due to our AML compliance and alignment with current FATF recommendations and FIAU regulations we are at times required to establish a client’s “source of wealth” as part of our enhanced due diligence responsibilities.

“Source of wealth” is defined as “the origin of the subject’s total assets” and refers to any activity or situation that has generated the individual’s total wealth.  Should you be required to provide documentation, which would be used to verify your source of funds, the following documentation could be requested from you:

• bank statements
• Payslip
• Recently filed business accounts
• sale of an asset details in the completion statement
• divorce settlement and court order specifying the written settlement agreement
• inheritance money in the form of the Will statement

Please Note! We will have dedicated staff to facilitate the verification.  Please rest assured that all information shared with us will be treated as confidential and that all efforts will be made to assist clients wherever and whenever possible.

What are Wagering Requirements?

Wagering, or Playthrough, Requirements, are attached to our bonuses and specify how many times you must wager your bonus amount before you can make any withdrawals. For example, if you see Wagering Requirements of x25, you’ll need to bet €2500 before you can withdraw €100.

I’ve Forgotten My Login Details

If you can’t remember your username or password, it’s an easy fix. Click on the “Login” button and when the window opens, select the “forgot login?” tab. You’ll be asked to enter an email address that we have on file. If our records match what you enter, we will send instructions on how to access your account and reset your details to that address.

Is it Possible to Play for Free?

Yes, many of our most popular games can be played without requiring any deposit, by choosing the “play for fun” option. The exceptions to this are the progressive jackpots.

Why is Playing Free Beneficial?

Playing with no deposit means the only thing you are spending is your time, so there are no financial risks. You can try out new pokies and other releases, or test-drive a new strategy for Blackjack and other table games. If you’ve used up your gaming budget for the day, you can keep enjoying yourself without overspending and getting yourself into financial trouble.

What Payment Options are Available?

When you want to put money into or take money out of your account, you’ll be able to do it with Paysafecard, Direct Bank Transfer, Neteller, MasterCard or VISA.

How Do Cashouts Work?

After you’ve made your withdrawal request, the funds you are withdrawing are put into a 24-hour pending period. After that, they are processed by the Payments team, which takes 2 to 24 hours for eWallets, 2 working days for bank transfers and up to 5 business days for credit and debit cards.

How Are My Funds Protected?

For every transaction at Spin Casino, no matter which option you choose from our banking interface, the details are encrypted using high-level Secure Socket Layer technology. Your financial and personal information is always kept secure.

How Can I Contact Customer Support?

If you don’t find what you need in the FAQ section, feel free to contact us directly. Live chat and email channels are both available, if you need to speak with the friendly, expert, Customer Service team.

When Can I Contact Customer Support?

Whenever you need to! The dedicated Service Agents are available to help players out.

Why Isn’t My Game Loading?

If your game won’t load at all or it keeps freezing, you might need to update your system or clear memory space. Check that you have the latest versions of your browser, Flash player and operating system, and clear out your Temporary Internet Files and your Cookies.

If this doesn’t solve the problem, your Internet Connection might have dropped. In this case, you should exit the game, and then reload. When the game is having loading issues, whatever the cause is, your round is automatically completed. Any wins that you land are credited to your player account.

How Vital is Responsible Gambling?

At Spin Casino, we take responsible gambling very seriously and believe it is essential to support players in their efforts to control their behaviour. Playing should always be enjoyable, and never considered a way to solve financial difficulties or to distract yourself from the difficulties in your life. When that happens, gambling problems and even addiction can easily follow.

Do We Support Responsible Gaming?

We certainly do, in several different ways. First and foremost, we don’t allow anyone under the age of 18 to register at our site. Underage gambling can interfere with normal development, especially of impulse control, and we do everything we can to prevent it.

We also offer several helpful tools to help you manage your own gaming effectively, such as activity statements, AutoPlay controls, deposit limits and self-exclusion options.

Besides all that, we’ve got some very helpful advice. We’ll show you where you can find a reliable self-assessment tool, if you’re trying to decide whether you have a problem with gambling or not. If you do feel that you or a loved one needs to get help, we’ll point you in the direction of the country’s best support groups and initiatives for playing responsibly.